Terms and Conditions
stephenhallceramics.co.uk

Shipping

Products you buy from our shop are delivered by priority mail and are sent to be signed for by the recipient on delivery. I am an independent practitioner and will pack and ship orders within 7 days of purchase. All of my products are shipped with care and attention to packaging to ensure safe delivery of your item(s)

Please note: I sell and ship to Mainland UK Only. Orders from outside the UK will not be processed

Returns and Refunds

Incorrect Items:   I aim for accuracy, but mistakes can happen. If you receive an incorrect item please contact me at contact@stephenhallceramics.co.uk with your order number and a photograph of the item you received. We will arrange a return and send you the correct items(s).

Returns:   I do not accept general returns unless the item you received was damaged in transit. If this occurs, send a photograph of the damaged item to me at contact@stephenhallceramics.co.uk, with your order number, and I will either refund the cost of the item OR arrange for you to receive an item of similar value. As most of my works are unique, I will aim to be as accommodating as possible to match your purchase expectations should damage in transit happen.

Ceramics Care and Instruction

My ceramics are individually crafted by hand, resulting in unique variations. Subtle glaze differences are expected from item to item, which is very much a characteristic of hand-made studio ceramics.

Slight variations in size, shape, and glaze colour are to be expected. My ceramics are made from high-quality stoneware, but they are more fragile than mass-produced ware. I would only recommend washing by hand if possible.

Data and Cookies

Cookies:   stephenhallceramics.co.uk uses cookies to monitor site traffic through Google Analytics. Cookies are also used to support the shop functionality and to ensure your browsing experience is personalized and functional.

Data:   I do not share any information you share with us (i.e. by signing up for our Newsletter and Contact form, or through sales) to any third parties. Any information gathered through the purchasing process is considered private, between myself and the site user and/or purchaser.

Your personal data will be used to support your experience throughout this website, to manage access to your account. Your personal data will be used to process your order.

Changes to Terms and Conditions

I reserve the right to change our terms and conditions where necessary. Please familiarise yourself with our terms each time you visit the site or purchase products through the Shop.

Acceptance of Terms and Conditions

By using this website, services, and Shop, you agree to these terms and conditions.